REBLOOM LONDON TERMS AND CONDITIONS 
Last Updated: 11th November 2025

1. INTRODUCTION 
These Terms and Conditions ("Terms") govern your use of Rebloom London's services, website (www.rebloomlondon.com), and associated platforms. 

2. DEFINITIONS 
"Service" refers to Rebloom London's mental health services 
"Platform" refers to our website and associated digital tools 
"User" refers to individuals or professionals using our services 
"Provider" refers to healthcare professionals providing services 
"Content" refers to all materials on our platform 

IMPORTANT SERVICE LIMITATIONS

EMERGENCY DISCLAIMER

Rebloom London is NOT an emergency service and does not provide crisis intervention.

If you are experiencing a mental health crisis or medical emergency, DO NOT contact Rebloom. Instead:

Emergency Services:

• Call 999 for immediate life-threatening emergencies. Visit your nearest A&E department

• Urgent Mental Health Support: • NHS 111 for urgent medical advice (dial 111) • Samaritans 24/7 helpline: 116 123 • Crisis text line: Text SHOUT to 85258

• Your GP or local crisis team

  Our Services Are For: ✓ Ongoing medication support ✓ Non-urgent medication reviews ✓ Side effect monitoring ✓ Medication adherence support ✓ Coordination with your healthcare team We Do Not Provide: ✗ Emergency prescribing ✗ Crisis intervention ✗ New medication prescriptions ✗ Immediate/same-day urgent consultations ✗ Diagnosis or treatment of acute conditions By using our services, you acknowledge and accept these limitations.

3. ACCEPTANCE OF TERMS 
By using our services, you agree to: 
- These Terms and Conditions

- Our Privacy Policy  https://www.rebloomlondon.com/privacy-policy

- Our Cookie Policy  https://www.rebloomlondon.com/cookie-policy

Code of conduct where applicable.

4. SERVICE DESCRIPTION 
4.1 Individual Services 
HOLISTIC REBLOOM SUBSCRIPTION SERVICES

Our subscription service provides comprehensive ongoing mental health medication support, including:

• Consultations via video call, phone.

• WhatsApp support during business hours (9am-6pm, Mon-Fri)

• Monthly scheduled check-ins

• Ad-hoc support as needed within subscription

Professional Standards:

• Services provided by GPhC-registered specialist pharmacist

• Compliance with GPhC standards and NHS protocols

• Professional indemnity insurance maintained

• Confidential and GDPR-compliant service

4.2 Healthcare professional Services

- Patient referral system for psychiatrists and GPs
- Clinical progress updates for referring providers
- Collaborative medication management
- Secure communication channels for professional correspondence

5. APPOINTMENT AND BOOKING 
5.1 Booking Process 
- Appointments via Acuity system 
- Confirmation requirements  (terms and conditions, clinical information, and consent form for subscription).
- Payment terms (see section 6)
- Cancellation policy  (see section 5.2)

5.2 Cancellation Terms 
- 24-hour notice required 
- Refund policy 
- Rescheduling options 
- No-show policy 

6. PAYMENT TERMS 
6.1 Payment Processing 
- Secure payments via Stripe 
- Accepted payment methods 
- Currency: GBP 
- Transaction security 

6.2 Professional Payments 
- Service fee structure 
- Commission rates 
- Payment schedules 
- Dispute resolution 

6.3 SUBSCRIPTION TERMS (HOLISTIC REBLOOM) Service Name: Holistic Rebloom Subscription Pricing: - Monthly fee: £40 per month - Trial period: First 3 months free - First charge: Automatically processed 90 days after subscription date - Billing cycle: Monthly recurring on the same date What's Included: - Initial 90-minute comprehensive medication review - Monthly medication check-ins - Unlimited WhatsApp support - GP and psychiatrist coordination - Side effect monitoring - Medication delivery coordination Payment Terms: - Payment method stored securely via Stripe - Automatic monthly billing - Failed payment: Service suspended after 2 failed attempts - Price changes: 30 days notice provided

Payment Authorization:
- By subscribing, you authorize Rebloom London to store your payment information securely via Stripe and automatically charge your payment method £40 per month after the 3-month trial period
- You authorize recurring charges until you cancel your subscription
- You are responsible for maintaining valid payment information
Cancellation:
- Cancel anytime by emailing help@rebloomlondon.com
- No cancellation fee
- Takes effect at end of current billing period
- No refunds for partial months or payments already made
- Trial cancellation: Cancel during trial with no charges

Modification:
- We reserve the right to modify subscription terms with 30 days notice
- Continued use after changes constitutes acceptance
You are responsible for:
- Maintaining valid and up-to-date payment information
- Ensuring sufficient funds are available for recurring charges
- Notifying us of any payment method changes via help@rebloomlondon.com

7. MEDICATION DELIVERY 
7.1 Delivery Coordination - Rebloom coordinates medication delivery through local pharmacy partners - Delivery arranged based on patient location and pharmacy availability - Delivery timeframes vary by pharmacy and location - Prescription must be issued by your GP or psychiatrist (Rebloom does not prescribe) - Delivery fees (if any) are determined by the pharmacy - Rebloom is not responsible for pharmacy delivery delays or issues

7.2 Prescription Management 
- Verification process 
- Dispensing protocols 
- Emergency procedures 
- Compliance requirements 

8. COMMUNICATION 
8.1 Official Channels 
- WhatsApp Business or Email: help@rebloomlondon.com 
- Website contact forms 
- Emergency contacts mentioned above in section 2.

8.2 Response Times 
- Business hours: 9am-6pm (Mon-Sat) 
- Emergency protocols (see section 2)
- Out-of-hours support (automated bolt to be provided and a response within 24hrs)
- Response expectations within 24 hours.

9. LIABILITY AND DISCLAIMERS 
9.1 Service Limitations 
- Emergency service limitations 
- Professional boundaries 

9.2 Professional Liability 
- Insurance requirements 
- Indemnification 
- Limitation of liability 
- Professional standards 

10. DATA RETENTION

  Clinical Records: - Retained for 10 years from last contact (GPhC professional requirement) - Includes consultation notes, medication reviews, correspondence Financial Records: - Retained for 7 years (HMRC requirement) - Includes payment records, invoices, subscription history Marketing Data: - Retained until consent is withdrawn - Can be deleted upon request Your Rights: - Request access to your data at any time - Request correction of inaccurate data - Request deletion (subject to legal retention requirements) - Contact help@rebloomlondon.com to exercise your rights

11. TERMINATION 
- Termination rights 
- Notice requirements 
- Data handling 
- Refund policy 

12. AMENDMENTS 
- Right to modify terms 
- Notification process 
- Continued use 
- Objection rights 

13. GOVERNING LAW 
- UK jurisdiction 
- Dispute resolution 
- Arbitration 
- Legal notices 
Regulatory Body: General Pharmaceutical Council (GPhC) 25 Canada Square, London E14 5LQ www.pharmacyregulation.org

14. CONTACT INFORMATION 
WhatsApp: 07448921225 
Email: help@rebloomlondon.com 

Business Address: G87 1 Viaduct Gardens, London, London, United Kingdom, SW11 7AY.