PREBLOOM LONDON TERMS AND CONDITIONS 
Last Updated: 10 April 2025 

1. INTRODUCTION 
These Terms and Conditions ("Terms") govern your use of Rebloom London's services, website (www.rebloomlondon.com), and associated platforms. 

2. DEFINITIONS 
"Service" refers to Rebloom London's mental health services 
"Platform" refers to our website and associated digital tools 
"User" refers to individuals or professionals using our services 
"Provider" refers to healthcare professionals providing services 
"Content" refers to all materials on our platform 

3. ACCEPTANCE OF TERMS 
By using our services, you agree to: 
- These Terms and Conditions 
- Our Privacy Policy 
- Our Cookie Policy 
- Professional codes of conduct where applicable 

4. SERVICE DESCRIPTION 
4.1 Individual Services 
- Mental health consultations (online/in-clinic) 
- Medication management 
- Treatment monitoring 
- Prescription delivery via Charac 

4.2 Professional Services 
- Clinical support services 
- Prescription management 
- Patient referral system 
- Administrative support 

5. APPOINTMENT AND BOOKING 
5.1 Booking Process 
- Appointments via Acuity system 
- Confirmation requirements 
- Payment terms 
- Cancellation policy 

5.2 Cancellation Terms 
- 24-hour notice required 
- Refund policy 
- Rescheduling options 
- No-show policy 

6. PAYMENT TERMS 
6.1 Payment Processing 
- Secure payments via Stripe 
- Accepted payment methods 
- Currency: GBP 
- Transaction security 

6.2 Professional Payments 
- Service fee structure 
- Commission rates 
- Payment schedules 
- Dispute resolution 

7. MEDICATION DELIVERY 
7.1 Delivery Service 
- Partnership with Charac 
- Delivery timeframes 
- Safety protocols 
- Quality assurance 

7.2 Prescription Management 
- Verification process 
- Dispensing protocols 
- Emergency procedures 
- Compliance requirements 

8. COMMUNICATION 
8.1 Official Channels 
- WhatsApp Business: 07448921225 
- Email: help@rebloomlondon.com 
- Website contact forms 
- Emergency contacts 

8.2 Response Times 
- Business hours: 9am-6pm (Mon-Fri) 
- Emergency protocols 
- Out-of-hours support 
- Response expectations 

9. LIABILITY AND DISCLAIMERS 
9.1 Service Limitations 
- Emergency service limitations 
- Professional boundaries 
- Technical limitations 
- Force majeure 

9.2 Professional Liability 
- Insurance requirements 
- Indemnification 
- Limitation of liability 
- Professional standards 

10. INTELLECTUAL PROPERTY 
- Copyright protection 
- Trademark rights 
- Content usage 
- License terms 

11. TERMINATION 
- Termination rights 
- Notice requirements 
- Data handling 
- Refund policy 

12. AMENDMENTS 
- Right to modify terms 
- Notification process 
- Continued use 
- Objection rights 

13. GOVERNING LAW 
- UK jurisdiction 
- Dispute resolution 
- Arbitration 
- Legal notices 

14. CONTACT INFORMATION 
WhatsApp: 07448921225 
Email: help@rebloomlondon.com